Frequently Asked Questions

Your quote depends on your service mix, order volume, products, and storage needs. We’ll walk through the right Crown tier and confirm rates on a quick call, so the proposal reflects how your business actually operates.

Getting started is simple. Reach out via our contact form or give us a call, and we’ll schedule a quick onboarding call to learn about your products, volume, and fulfillment needs. From there, we’ll put together a custom quote and walk you through our intake process. Most brands are up and running within a few days of signing on.

We work with brands at various stages — from startups just launching to established sellers doing thousands of orders a month. We don’t require a massive minimum to get started. That said, our volume-based pricing means the more you ship, the better your rates get. Reach out and we’ll find a structure that works for where your business is today.

Yes. Our pricing is structured to reward growth. As your monthly order volume increases, your per-unit fulfillment costs go down. We want to be the partner you scale with — not a cost center that holds you back. Book a call and we can walk through what those tiers look like for your projected volume.

Yes. For orders received by our daily cutoff time, we offer same-day fulfillment. Speed matters in e-commerce — customers notice fast shipping and it drives repeat business. Our team is set up to process and ship orders the same day they come in, even during high-volume periods.

We support all major e-commerce platforms and marketplaces including Shopify, Amazon (FBA and FBM / Seller Fulfilled Prime), Walmart, TikTok Shop, eBay, WooCommerce, and direct B2B wholesale orders. If your store can generate an order, we can fulfill it.

Absolutely. Amazon FBA prep is one of our core services. We handle FNSKU labeling, polybagging, bubble wrapping, suffocation warning labels, expiration date labels, carton packing, and creating LTL or SPD shipment plans. We follow Amazon’s guidelines closely — our clients have never had a shipment rejected due to prep errors.

Yes. We regularly assemble multi-pack bundles, subscription boxes, variety packs, and promotional kits to our clients’ exact specifications. If your product requires a specific assembly or insert placement, we document your process and execute it consistently every time.

Yes. We handle returns on your behalf — receiving, inspecting, and restocking sellable units back into your inventory. We can also photograph and document items that arrive damaged so you have records for any disputes with carriers or customers.

We handle a wide range of consumer products including health & beauty, supplements, apparel, home goods, electronics accessories, pet products, food-safe packaged goods, and more. If you have a specific product type, reach out and we’ll let you know if it’s a fit.

Our facility is located at 107 Trumbull Street, Elizabeth, NJ 07206. Our location in northern New Jersey is strategic — we’re close to Port Newark, JFK, EWR, and major highway corridors (I-95, I-78, NJ Turnpike). This means faster receiving from overseas shipments and faster carrier pickups for your outbound orders.

Storage options depend on how much inventory you hold and how it needs to be handled. Tell us about your products and storage needs on a call, and we’ll include the right scope in your custom quote.

Yes. Whether you need to buffer overflow inventory for a few weeks or store your entire catalog long-term, we can accommodate you. We work with brands who use us as their primary warehouse as well as those who just need overflow capacity.

We maintain real-time inventory counts and provide reporting so you always know what’s on hand. We also conduct regular cycle counts and audits to ensure our records match physical inventory. Accurate inventory data is fundamental to good fulfillment.

Most clients are operational within a few days of completing onboarding. We’ll collect your product details, set up your account in our system, walk through your specific prep or fulfillment instructions, and coordinate your first inbound shipment. We make the process as smooth as possible.

Any damages discovered during receiving are documented with photos and notes and reported to you immediately. We provide the documentation you need to file a claim with your supplier or freight carrier. We take care of your inventory like it’s our own.

Yes. We can incorporate your branded packaging, custom mailer boxes, thank-you cards, promotional inserts, and tissue paper into your fulfillment workflow. Creating a memorable unboxing experience is part of what separates a great DTC brand from a forgettable one.

We integrate with major platforms like Shopify directly, and can also accept orders via CSV, email, or API integration. During onboarding we’ll connect your store so orders flow to us automatically. For Amazon FBM, your Seller Central orders can be routed directly to us.